Frequently Asked Questions

Do you have a question? We’re here to help!

Browse through our most common queries below to find what you’re looking for.

General Information

What’s included in your property management service?

We offer full-service care including regular inspections, key management, maintenance, pre-arrival prep, bill payments, project coordination, and homeowner reporting. We take care of the details so you don’t have to.

Can I rent my home while it’s under management?

Yes! We provide a complete rental solution through our partner Tripwix Luxury Rentals – from marketing to bookings, guest services, and post-check-out inspections.

Do you assist with guest check-ins and check-outs?

Absolutely. We handle check-in amenities and exit inspections to ensure smooth, worry-free stays for both owners and guests.

How do I get started with your management services?

We begin with an onboarding / assessment of your property, then propose a customized management plan with costs and deliverables.

What additional services can I request?

Beyond our core package, we offer pest control, insurance options, car care, staff training, window cleaning, and more – all through trusted partners.

What kind of maintenance do you cover?

Basic maintenance is included in our monthly fee. For larger or unexpected issues (like air-con troubleshooting, leaks, or repairs), we offer support on a per-need basis.