Frequently Asked Questions
Do you have a question? We’re here to help!
Browse through our most common queries below to find what you’re looking for.
General Information
What’s included in your property management service?
We offer full-service care including regular inspections, key management, maintenance, pre-arrival prep, bill payments, project coordination, and homeowner reporting. We take care of the details so you don’t have to.
How do I get started with your management services?
We begin with an onboarding / assessment of your property, then propose a customized management plan with costs and deliverables.
Can I rent my home while it’s under management?
Yes! We provide a complete rental solution through our partner Tripwix Luxury Rentals – from marketing to bookings, guest services, and post-check-out inspections.
What happens in case of emergencies or urgent repairs?
We have 24/7 support and a trusted network to address urgent issues immediately, keeping you informed.
Do you assist with guest check-ins and check-outs?
Absolutely. We handle check-in amenities and exit inspections to ensure smooth, worry-free stays for both owners and guests.
How do I get started with your management services?
We begin with an onboarding / assessment of your property, then propose a customized management plan with costs and deliverables.
What additional services can I request?
Beyond our core package, we offer pest control, insurance options, car care, staff training, window cleaning, and more – all through trusted partners.
What kind of maintenance do you cover?
Basic maintenance is included in our monthly fee. For larger or unexpected issues (like air-con troubleshooting, leaks, or repairs), we offer support on a per-need basis.
Can I reserve my property for personal use during certain periods?
Yes — we can coordinate your personal stays into the calendar, as long as it’s agreed in advance.
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Where you can find us
Quick Links
Phone
+52 322 188 7254
info@pmpuntademita.com